Clouvou Terms and Conditions from 22 July 2026
General Terms and Conditions of CLOUVOU GmbH
Current version: As of July 22, 2026
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Table of Contents
- General Terms and Conditions for purchases for private use
- General Terms and Conditions for purchases for commercial/business use
I. General Terms and Conditions for purchases for private use
1) Scope / General
These General Terms and Conditions of Order, Delivery, and Performance (GTCs) apply exclusively to consumers within the meaning of the German Civil Code (BGB), i.e., natural or legal persons who acquire the goods or services for private use.
2) Conclusion of Contract / Contract Content / Revocation / Payment
The order is an offer to us to conclude a purchase agreement. The customer will receive an email from us confirming receipt of the order and containing its details (order confirmation). This order confirmation does not constitute acceptance of the customer's offer on our part. The customer is bound by their order unless they revoke it within 14 days. If the customer has not revoked and we have not rejected the order within two weeks of the order date, a purchase agreement is concluded by the delivery of the ordered goods as acceptance on our part.
The prices applicable at the time of the order apply, including statutory value added tax.
The contract is concluded exclusively in German. We store the contract text and send our customers the order data and our GTCs by email. The version of the GTCs applicable at the time of the order can also be viewed by the customer at any time here https://clouvou.com/pages/agbs-bis-14-01-2026.
We offer various payment methods through various providers. When choosing the payment method of one of the following providers: Amex, Apple Pay, Bancontact, EPS, Google Pay, iDEAL, Klarna, Maestro, Mastercard, PayPal, shop, UnionPay, or Visa, the customer will be automatically redirected during the ordering process to the respective aforementioned provider. Further information on the respective payment method and the processing of the data related to it can be found in our Privacy Policy as well as from the respective aforementioned provider.
3) Warranty ("Lifetime Warranty")
3.1
Our voluntary warranty for our ergonomic office furniture applies to the expected minimum product life and thus to the following products for the period specified below:
- For our ergonomic office chairs and stools: 5 years from the date of purchase
- For our height-adjustable desks: 7 years from the date of purchase
- For our remaining office items, including cushions and casters: 2 years from the date of purchase
It applies to these products purchased and used within the European Union. It covers material and manufacturing defects that appear during the intended use of this furniture.
3.2
In the event of a warranty claim, we will provide one of the following services at our discretion: repair of the product, replacement of the product with an equivalent product, or refund of the purchase price (in part or in full).
3.3
The prerequisite for claiming the above warranty services is the presentation of proof of purchase (invoice), a written description of the defect (for example by email), the submission of photos or other evidence of the described defect, and the provision of the product for inspection, if necessary and requested by us.
3.4
This warranty cannot be claimed for damage to the product caused by improper use, normal wear and tear of the product, damage caused by external influence (for example moisture, heat, impact), defects caused by unauthorized repairs or modifications, or for consumables or parts that are subject to foreseeable wear and tear under proper use of the product.
3.5
The statutory rights under statutory liability for defects exist independently of this warranty.
4) Redemption of Promotional Vouchers
4.1 Vouchers issued free of charge by the seller as part of promotional campaigns with a specific period of validity, which cannot be purchased by the customer (hereinafter "promotional vouchers"), can only be redeemed in the seller's online shop and only during the specified period.
4.2 Individual products may be excluded from the voucher campaign if a corresponding restriction arises from the content of the promotional voucher.
4.3 Promotional vouchers can only be redeemed before completing the ordering process. Retrospective redemption is not possible.
4.4 Promotional offers, discounts, and vouchers are generally not combinable with each other unless expressly stated otherwise in the respective campaign.
4.5 The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining balance will not be refunded.
4.6 If the value of the promotional voucher is insufficient to cover the order, one of the other payment methods offered by the seller can be selected to pay the difference, and the difference can be paid.
4.7 The balance of a promotional voucher will neither be paid out in cash nor accrue interest.
4.8 The promotional voucher will not be refunded if the customer returns the goods paid for in whole or in part with the promotional voucher under their statutory right of revocation.
4.9 The promotional voucher is only usable by the person named on it. Transfer of the promotional voucher to third parties is excluded. The seller is entitled, but not obliged, to verify the material entitlement of the respective voucher holder.
5) Redemption of Gift Vouchers
5.1 Vouchers that can be purchased through the seller's online shop (hereinafter "gift vouchers") can only be redeemed in the seller's online shop. Any deviation from this must be stipulated in the voucher.
5.2 Gift vouchers and remaining balances from gift vouchers can be redeemed until the end of the third year after the year the voucher was purchased. Remaining balances will be credited to the customer until the expiration date.
5.3 Gift vouchers can only be redeemed before completing the ordering process. Retrospective redemption is not possible.
5.4 Multiple gift vouchers can be redeemed for a single order.
5.5 Gift vouchers can only be used for the purchase of goods and not for the purchase of additional gift vouchers.
5.6 If the value of the gift voucher is insufficient to cover the order, one of the other payment methods offered by the seller can be selected to pay the difference, and the difference can be paid.
5.7 The balance of a gift voucher will neither be paid out in cash nor accrue interest.
5.8 The gift voucher is only usable by the person named on it. Transfer of the gift voucher to third parties is excluded. The seller is entitled, but not obliged, to verify the material entitlement of the respective voucher holder.
6) Code of Conduct
We have submitted to the Trusted Shops quality criteria, which can be viewed online at https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf.
7) Exclusion of Liability / Limitation of Liability
7.1 Subject to the exceptions below, we are not liable, in particular not for the customer's claims for damages or compensation for expenses – regardless of the legal basis – for a breach of duties arising from the contractual relationship.
7.2 The above exclusion of liability pursuant to paragraph 7.1 does not apply to the extent that liability is mandatory under statutory law, as well as:
- for our own intentional or grossly negligent breach of duty and intentional or grossly negligent breach of duty by our legal representatives or persons assisting in performance;
- for the breach of essential contractual duties; "essential contractual duties" are those obligations that protect the customer's essential legal positions under the contract, which the contract is intended to grant to them by its content and purpose; essential are also those contractual duties whose performance makes the proper execution of the contract possible in the first place and on whose compliance the customer has regularly relied and may rely;
- in the event of injury to limb, life, or health, including by legal representatives or persons assisting in performance;
- in the event of default, insofar as a fixed delivery date and/or fixed time of performance was agreed;
- insofar as we have assumed a warranty for the condition of our goods (see above paragraph 3) or the achievement of performance, or a procurement risk within the meaning of Section 276 of the German Civil Code (BGB);
- in the event of liability under the Product Liability Act or other mandatory statutory liability provisions.
7.3 In the event that we or our persons assisting in performance are only guilty of slight negligence and no case under paragraph 7.2 above, bullet points 4, 5, and 6, applies, we are liable even for the breach of essential contractual duties only for typical and foreseeable contractual damage.
7.4 The amount of compensation for damages due to delay is limited to 0.5% of the delivery value per week and a maximum of 5% of the delivery value of the delayed delivery.
7.5 The exclusions or limitations of liability pursuant to the above paragraph 7.1 to 7.3 and the following paragraph 7.6 apply to the same extent in favor of our organs, our managing and non-managing employees, and other persons assisting in performance, as well as our subcontractors.
8) Alternative Dispute Resolution
8.1 The EU Commission provides an online dispute resolution platform on the internet at the following link: https://ec.europa.eu/consumers/odr
This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.
8.2 The seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
II. General Terms and Conditions for purchases for commercial/business use
1) Scope / General
1.1 These General Terms and Conditions of Order, Delivery, and Performance (GTCs) apply exclusively to services provided to entrepreneurs within the meaning of the German Civil Code (BGB), i.e., natural or legal persons who acquire the goods or services for commercial or business use.
1.2 Deviating terms of the buyer and/or orderer – hereinafter referred to as "Customer" – apply only if and to the extent that we expressly accept them in writing. Our silence regarding such deviating terms does not constitute acceptance or agreement, even for future contracts. Our GTCs apply instead of any purchasing terms of the customer even if, according to those, acceptance of the order is intended as unconditional acceptance of the purchasing terms, or if we deliver after the customer has indicated the applicability of their General Purchasing Terms, unless we have expressly waived the applicability of our GTCs. By accepting our order confirmation, the customer expressly acknowledges that they waive their legal objection derived from the purchasing terms.
2) Conclusion of Contract / Contract Content / Right of Withdrawal
2.1 Our offers in our shop are subject to change unless they are expressly marked as binding or expressly contain binding commitments or are otherwise expressly agreed to be binding. They are invitations to place orders.
The customer is bound by their order as a contract offer for 14 calendar days – for electronic orders, 5 business days (in each case at our registered office) – after receipt of the order by us, unless the customer regularly has to expect a later acceptance by us (§ 147 BGB). This also applies to the customer's reorders.
2.3 A contract is concluded – even in ongoing business relations – only when we confirm the customer's order in writing or in text form (i.e., also by fax or email) by accepting the order.
2.4 A warranty is only considered to have been assumed by us if we expressly promise the customer, in text form, a property and/or achievement of performance for the purchased item beyond the statutory liability for defects; § 443 paragraph 1 BGB is accordingly modified herewith.
2.5 Statements by employees, in particular those in the field, only become legally binding if they are declared or confirmed as legally binding by the management in writing or in text form (i.e., also by fax or email).
2.6 We store the contract text and send our customers the order data and our GTCs by email. The version of the GTCs applicable at the time of the order can also be viewed by the customer at any time here https://clouvou.com/pages/agbs-bis-14-01-2026.
3) Place of Performance and Achievement / Transport Costs / Delivery Terms
3.1 The place of performance and fulfillment for all contractual obligations is the registered office of our company.
3.2 The customer bears the shipping or transport costs and any agreed transport insurance.
3.3 Binding delivery dates and deadlines must be expressly agreed in text form. For non-binding or approximate (approx., about, etc.) delivery dates and deadlines, we will make every effort to meet them.
3.4 Delivery and/or performance periods begin with the receipt of our order acceptance by the customer, but not before all details of the execution of the order have been clarified and all other prerequisites to be fulfilled by the customer, in particular agreed advances or securities and necessary cooperation, have been fully provided.
3.5 Partial deliveries are permitted. Each partial delivery is considered a separate transaction.
4) Damages for Delay
If we are in default of delivery, the customer must first grant us a reasonable grace period of at least – unless unreasonable – 14 days to perform. If this period expires without success, claims for damages due to breach of duty – regardless of the reason – are only available to the extent provided for in paragraph 7.
5) Prices / Payment Terms / Right of Retention and Set-off
5.1 All prices are ex works or ex warehouse and generally in EURO net, excluding sea or air transport packaging, freight, postage, and, where transport insurance has been agreed, insurance costs, plus value added tax to be borne by the customer (where legally applicable) in the amount legally prescribed at the time.
5.2
During the ordering process, we offer the following payment methods with further information for each payment method:
5.2.1
In the case of the prepayment payment method, we will send the customer our bank details by email, fax, or by post. Upon receipt of this information, the purchase price must have been received in our account within 7 days. We will then ship the ordered goods.
5.2.2
When choosing the payment method of one of the following providers: Amex, Apple Pay, Bancontact, EPS, Google Pay, iDEAL, Klarna, Maestro, Mastercard, PayPal, shop, UnionPay, or Visa, the customer will be automatically redirected during the ordering process to the respective aforementioned provider. Further information on the respective payment method and the processing of the data related to it can be found in our Privacy Policy as well as from the respective aforementioned provider.
5.2.3
For validated customers, we offer payment by invoice depending on creditworthiness. Only payments from accounts within the European Union (EU) are accepted. When purchasing by invoice, the purchase price becomes due after the goods have been delivered and invoiced. We send a pre-filled transfer slip with the goods. The entered invoice amount is to be transferred without deduction within 14 days of invoicing.
5.3
We reserve the right, for legitimate reasons in individual cases to secure the credit risk, to offer the respective customer deliveries only against prepayment, cash on delivery, PayPal, or Giropay.
6) Retention of Title, Attachments
6.1
We retain ownership of all goods delivered by us until all our claims arising from the business relationship with the customer, including future claims from later concluded contracts, have been settled (hereinafter collectively referred to as "reserved goods").
This also applies to a balance in our favor if individual or all claims are included in an ongoing invoice (current account) and the balance is drawn.
6.2
The customer shall adequately insure the goods subject to retention of title, in particular against fire and theft. Claims against the insurance company arising from damage to the goods subject to retention of title are hereby assigned to us in the amount of the value of the goods subject to retention of title.
6.3
The customer is entitled to resell the delivered products in the ordinary course of business. Other dispositions, in particular pledges or the granting of security interests, are not permitted. If the goods subject to retention of title are not paid for immediately by the third-party purchaser upon resale, the customer shall be obliged to resell them only subject to retention of title. The customer's entitlement to resell the goods subject to retention of title shall lapse automatically if the customer suspends payment or defaults on payment to us.
6.4
The customer hereby assigns to us all claims, including security interests and ancillary rights, arising from or in connection with the resale of the goods subject to retention of title to the end customer or to third parties. We accept this assignment.
6.5
The customer shall not enter into any agreement with its customers that excludes or impairs our rights in any way or that nullifies the advance assignment of the claims. In the event that the goods subject to retention of title are sold together with other items, the claim against the third-party purchaser shall be deemed assigned to us in the amount of the delivery price agreed between us and the customer, unless the invoice allows the amounts attributable to the individual goods to be determined.
6.6
The customer shall remain entitled to include the claims assigned to us in the amount due to us until we revoke this authorization at any time. However, we undertake to revoke the authorization to collect only if there is a legitimate interest in doing so. A legitimate interest exists, for example, if the customer fails to properly fulfill its payment obligations or defaults on payment. At our request, the customer shall be obliged to provide us with full information and all documents required for the collection of the assigned claims and, unless we do so ourselves, to immediately inform its customers of the assignment to us.
6.7
If the customer records claims arising from the resale of the goods subject to retention of title in a current account relationship with its customers, it hereby assigns to us any resulting credit balance in the amount corresponding to the total amount of the claims recorded in the current account relationship arising from the resale of our goods subject to retention of title. We accept this assignment.
6.8
If the customer has already assigned claims arising from the resale of the products supplied or to be supplied by us to third parties, in particular by reason of true or fictitious factoring, or has entered into other agreements that may impair our current or future security rights under this Section 6, the customer shall immediately notify us of this. In the event of fictitious factoring, we shall be entitled to withdraw from the contract and to demand the return of the products already delivered. The same shall apply in the event of true factoring if, after entering into the factoring agreement, the customer is no longer free to dispose of the purchase price of the claims.
6.9
In the event of breach of contract attributable to the customer, in particular in the event of default on payment, we shall be entitled to take back all the goods subject to retention of title upon withdrawal from the contract. In such a case, the customer shall be obliged to return them without further notice and shall bear the transport costs required for the return.
Our taking back of the goods subject to retention of title shall constitute a withdrawal from the contract. Upon withdrawal, we shall be entitled to dispose of the goods subject to retention of title.
The proceeds of such disposal shall be set off against the claims due to us from the customer arising from the business relationship, less reasonable costs of disposal. To ascertain the inventory of the goods subject to retention of title supplied by us, we may at any time enter the customer's business premises during normal business hours. The customer shall immediately notify us in writing of any access by third parties to the goods subject to retention of title or to the claims assigned to us.
6.10
If the value of the security interests existing in our favour under the preceding provisions exceeds the total secured claims by more than 10%, we shall, at the customer's request, be obliged to release security interests to the extent of such excess, at our discretion.
6.11
In the event of attachment or other third-party interference, the customer shall immediately notify us in writing so that we may bring an action pursuant to Section 771 of the German Code of Civil Procedure. To the extent that the third party is unable to reimburse us for the court and out-of-court costs of such action pursuant to Section 771 of the German Code of Civil Procedure, the customer shall be liable for the resulting loss to us.
7) Exclusion of Liability / Limitation of Liability
7.1 Subject to the exceptions below, we shall not be liable, in particular not for any claims by the customer for damages or compensation for expenses – regardless of the legal basis – arising from a breach of obligations under the contractual relationship.
7.2 The above exclusion of liability pursuant to Section 7.1 shall not apply to the extent that liability is mandatory by law, nor to:
- our own intentional or grossly negligent breach of obligations and the intentional or grossly negligent breach of obligations by our legal representatives or persons acting on our behalf;
- breach of essential contractual obligations; "essential contractual obligations" are those obligations that protect the customer's essential legal positions which the contract is intended to grant to them by virtue of its content and purpose; essential are also those contractual obligations, the fulfillment of which is necessary to enable the proper performance of the contract and whose observance the customer has regularly relied on and is entitled to rely on;
- in the event of injury to person, life or health, including by our legal representatives or persons acting on our behalf;
- in the event of default, provided that a fixed time of delivery and/or performance has been agreed;
- liability under the Product Liability Act or other mandatory statutory liability provisions.
7.3 In the event that we or persons acting on our behalf are only guilty of slight negligence and no case under Section 7.2 above, bullet points 4, 5 and 6, applies, we shall even in the event of a breach of essential contractual obligations be liable only for typical and foreseeable contractual damages.
7.4 The amount of compensation for damages arising from delay shall be limited to 0.5% of the delivery value per week and a maximum of 5% of the delivery value of the delayed delivery.
7.5 The exclusions or limitations of liability pursuant to Section 7.1 to 7.3 above and Section 7.6 below shall apply to the same extent in favour of our officers, our executive and non-executive employees and other persons acting on our behalf, as well as our subcontractors.
8) Jurisdiction / Applicable Law
8.1 The exclusive place of jurisdiction for all disputes shall be the registered office of our company. However, we shall also be entitled to sue the customer at its general place of jurisdiction.
8.2 All legal relationships between the customer and us shall be governed exclusively by the law of the Federal Republic of Germany, to the exclusion of private international law, in particular the UN Convention on Contracts for the International Sale of Goods (CISG).
9) Written Form / Severability Clause
9.1 All agreements, ancillary agreements, assurances and contract amendments must be in writing. This also applies to the requirement of the written form agreement itself. The priority of an individual agreement in written, textual or oral form (§ 305b German Civil Code) remains unaffected.
9.2 Should any provision of this contract be wholly or partially invalid/void or unenforceable, or should this occur in the future, the validity of the remaining provisions of this contract shall not be affected, unless the performance of the contract – also taking into account the following provisions – would constitute an unreasonable hardship for one of the parties. The same shall apply if a gap requiring supplementation arises after the conclusion of the contract. Contrary to any general principle according to which a severability clause should in principle only reverse the burden of proof, the validity of the remaining contractual provisions shall be maintained under all circumstances, thereby overriding Section 139 of the German Civil Code in its entirety.
9.3 The parties shall replace any invalid, void or unenforceable provision or any gap requiring supplementation with a valid provision that corresponds in its legal and economic substance to the invalid, void or unenforceable provision and to the overall purpose of the contract. Section 139 of the German Civil Code (partial invalidity) is expressly excluded.
As of: 15.01.2026